The majority of patients cycle through a practice twice a year. June marks the beginning of the second cycle for most of your patients. After their June hygiene visit, many patients won't be returning to your practice until 2014.
Have you been speaking with your patients about maximizing their dental insurance or flex spending benefits? What about patients that will be losing their dental insurance due to a change in jobs or retirement? One of the most caring things a team member can do is remind their patients about maximizing use of their benefits before they lose them. Your patients will appreciate your team's help and consideration.
Action Plan: Remind your dental team to have benefit discussions with your patients. Send out an end of year letter to your patients with unscheduled treatment plans.