Patients have come to expect that their dentist understand their insurance. By providing them with an estimate of their benefits in office, it helps them feel more comfortable moving forward with treatment. This is why is it is so important to have the most up-to-date benefits readily available.
This can be time consuming for the front desk team, but is a worthwhile investment. For practices that don’t have the capacity to take this on, you may want to consider outsourcing. When outsourcing, remember that the information is best utilized when it is entered back into your software.