When I talk to people about using a virtual assistant for their dental practice, they think that the purpose is to contact the insurance company to make sure claims are paid and insurance benefit information is up-to-date. Although that is true, the real BENEFIT of using a virtual assistant to allow your team to focus on your patients and making them feel like they are always the first priority.
Does the dentist in your practice answer the phone? Of course not, because it is not the highest and best use of their time. The same principle applies to your front desk team member contacting insurance companies. The most valuable use of a front office team member’s time is spent greeting patients, answering patient phone calls, filling the schedule, presenting treatment and financial arrangements. They are the first and last person that your patients communicate with at every visit. Ensuring that from when the patient walks in the door until they walk out, they have an amazing experience.
Delegating your insurance tasks to a virtual assistant provides your team the support they need to focus their attention where it needs to be, on your patient, not on the insurance company.