This experience reminded me of how important it is for us, as dental team members, to try to answer patient questions with a "Yes". Instead of focusing on what we don’t offer, discuss what we can assist with. For example, when a patient asks to make $100 payments on a $2000 treatment plan, if you spoke your initial response it might be "No, I'm sorry we don't offer in office payment plans past 90 days." Instead respond with what you can do. "Yes, we use Care Credit to offer low monthly payments for our patients."
So the next time a patient asks you a question, before responding consider how you can answer them with a “Yes…”.