Virtual Dental Office

Thinking You Are In - When You Are Not!

4/27/2016

0 Comments

 
Dental Front Office Training
Credentialing can be a long process. Typically it takes between 1-6 months. This can cause some confusion among practices and potentially lead to a loss of collections and unhappy patients. 

A common issue that our Virtual Dental Office team is finding when following up on outstanding claims is that the practice believes they are credentialed, but the insurance company says they are not. As you can imagine, this creates an unfortunate situation for practices when they have to explain to the patient that the services were not covered to the degree that was presented to them, or not covered at all. Thankfully we typically have been able to resolve these issues within a few phone calls, however backdating the provider participation starting date varies per situation. 


The key to preventing this from happening to your practice is consistent follow up with the insurance company representative. Your practice should be contacting the insurance company every 2-4 weeks once the credentialing process starts. Also I recommend that you request an email that states the start date for credentialing for your practice.

0 Comments



Leave a Reply.


    ​We'd love to share with you our latest insights to help you manage your dental practice. 


    Our  email newsletter will be a welcomed addition to your inbox. Sign up now!

    Categories

    All
    Client Communications
    Client Relationship Building
    Continuing Education
    Creating Value
    Dental Front Office
    Dental Insurance
    Dental Office Employees
    Dental Office Human Resources
    Dental Office Manager
    Dental Office Training
    Dental Practice Growth
    Dental Practice Software
    Dental Team Training
    HIPAA Compliance
    Insurance Training
    Patient Communications
    Patient Relationship Building
    Practice Expenses
    Productivity
    Secondary Insurance
    Virtual Assistant

    RSS Feed